Keswick complies with all federal civil rights laws and does not discriminate based on race, color, national origin, sex, age, disability, or other protected characteristics. We provide language assistance services and accommodation for individuals with disabilities to ensure equitable access to healthcare.
Language Assistance Services
Keswick provides free language assistance services to individuals whose primary language is not English to assist with healthcare appointments, admissions, interactions with Keswick team members, important documents (consent forms, health-related information, and notices of rights). This includes:
· Interpretation Services
· Written Translations
· Telephone Services
Accommodation for Individuals with Disabilities
Keswick provides auxiliary aids and services to individuals with disabilities. These services include:
· Sign Language Interpreters
· Accessible Formats
· Assistive Devices
How to Request Language Assistance or Disability Services
If you require language assistance services or accommodation for a disability, please contact the program coordinator, Angela Simmons at:
Phone: 410-662-4200
Email: simmonsa@choosekeswick.org
During non-business hours, ask to speak to the nursing supervisor.
We encourage individuals to request these services as soon as possible, and we will make every effort to ensure that all requests are met promptly.
Filing a Complaint
If you believe that Keswick has failed to provide these services or discriminated against you or someone else based on race, color, national origin, sex, age, or disability, you may file a grievance with the following:
Compliance Officer and 1557 Coordinator: Kathryn Graning
Email: GraningK@ChooseKeswick.org
Phone: 410-662-4200
Address: 700 West 40th Street, Baltimore, MD 21211
Maryland Department of Health · Office of Equal Opportunity Programs
201 West Preston Street, Room 422, Baltimore, Maryland 21201
Phone: 410-767-6600
TTY: 1-800-735-2258
Email: mdh.oeop@maryland.gov
Website: https://health.maryland.gov/OEOP/Pages/Section-1557.aspx
U.S. Department of Health and Human Services (HHS) · Office for Civil Rights
200 Independence Avenue SW, Room 509F, HHH Building, Washington, D.C. 20201
Phone: 1-800-868-1019
TDD: 800-537-7697
Fax: 202-619-3818
Email: ocrmail@hhs.gov Website: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
Keswick will not retaliate against anyone for opposing discrimination or filing a grievance.
